Incon House, Olney, Bucks MK43 8B3 (UK)
44 844 561 1979 +1 (765) 387 - 4451 Mon-Sat 8:00 am to 8:00 pm
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Signing up requires no commitment and no credit card to get started. On completion of the sign-up process you will be able to start using the solution immediately.

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17) Service & Help Desks

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Offer your employees and your clients both internal and external help desks or service desks. Define your own Service Levels and use the inbuilt worklow, alerting and ensure you maintain a solid Service Level inside and outside your business. The application comes with full Administrative capabilities, the ability to control workflow for tickets raised and is supported by a native Knowledge Base Solution that puts things like 'Frequently Asked Questions' directly in the hands of your support operation.

Offer help-desk and service-desk functions across your business.

Satisfying internal and external needs, you may easily record (even automatically) requests coming in from staff, clients, customers or even your website and allocate them to a help-desk or service-desk team to triage and respond to.  Create your own service levels to support your business and set your own priorities. For example, create your own 'Contact from Web' form that receives requests for support from your website and route the requests straight to your help-desk team.  Includes a Knowledge Base application too!

For more information click Here